Terms & Conditions

Pixupid makes available information and materials on its website www.pixupid.com subject to the following terms and conditions. Your use of www.pixupid.com constitutes your agreement to follow and be bound by these terms and conditions; if you do not agree to the terms and conditions you may not use the site. Pixupid reserves the right to change these terms and conditions periodically without prior notice.

In these Terms and Conditions, the user of the Website is referred to as "you" or "your" and the provider of website is referred to as “Pixupid”, "www.pixupid.com", "we", "us" or "our". 

Shipping & Payment

Our presentations, digital doodle art, and graphic designs are downloadable files and no actual items will be shipped to you.  All custom design package payments are due in two parts, a 60% non-refundable deposit at the beginning of the process, and the rest once the final design has been approved and before we deliver any final files. We do not offer refunds due to the nature of the business.

Exceptions

For doodling on physical products, we will be shipping the product to you post doodling. The product can be provided by you, or purchased by Pixupid (subject to availability) which will be decided during our initial consultation. You will bear all charges related to the purchase of the product and the shipping. The same has to be paid to Pixupid before we ship the final product. We only make use of reliable courier companies and/or Speed Post. Pixupid is not liable for any delays/damages in delivery by the Courier Company/ Speed Post or on account of any factors beyond the control of Pixupid.

Timelines

Pixupid is committed to providing exceptional customer service. We will deliver all services within the timeframe agreed upon during our initial consultation. Our ability to complete a project also hinges largely on your response time. We rely on your feedback to create a great piece of work, so the sooner you respond to us, the faster we can move forward. The days waiting for you to provide feedback or any resources requested (images, contact details, logos, etc.) will be adjusted against the timeline by extending it. In the rare event that we are unable to fulfill your service  within the promised timeframe, we will notify you before the timeframe expires and will provide you all work in progress or completed prior to the timeframe.

Currency Transactions

All transactions are processed in Indian Rupees (INR). 

Copyright & Intellectual Property

The website (www.pixupid.com) and all content including text, illustrations and images are created and owned by Pixupid.

Jurisdiction

All disputes are subject to courts of Chennai Jurisdiction only. Chennai is located in the State of Tamil Nadu, India.